Organizations are failing to determine how well they are delivering business services and, as a result, are jeopardizing their customer relationships.
Sixty-eight percent of organizations have not yet adopted a service assurance solution to link real end-user experience, transactions and applications with the underlying systems and network infrastructure supporting them.
Over two-thirds of organizations have not yet adopted a service assurance solution. Asked how they would ensure a continuous user experience whilst adding cloud to the system, 30 percent would "deal with problems as and when they arise."
Comment from Philipp Descovich, VP Service Assurance, CA Technologies Europe: This survey highlights that most organizations appear to recognize the problem confronting them, but not its urgency or magnitude. It will be absolutely critical for these organizations to embrace a comprehensive service assurance strategy quickly. This will determine their ability to deliver business services across physical, virtual and cloud environments in a very competitive market.
Comment from Keith Winnard, Team Leader, Technical Services, J D Williams: Attracting and retaining customers means providing the best possible customer experience, however this can only be achieved if the underlying infrastructure offers high performance and flexibility.
About the survey: 400 senior business and IT decision makers across Europe responded to the CA Technologies commissioned survey, "Service Assurance: Accelerating Growth Through an Exceptional Customer Experience". The survey examined their attitudes towards the quality of the user experience they deliver; the increasingly complex IT platforms needed to deliver an optimum experience, and the impact both have on business success.
Contact: http://www.ca.com
No comments:
Post a Comment